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Other FAQ

Q: Do you offer a Refund?

A: Unfortunately we can’t offer Refunds. We know our Manuals work 100%, and as soon as you downloaded the file, we see our little business as finalized. Our Store software indicates exactly if and how many times you did download the purchased Manual. Also your IP address is recorded, to avoid fraudulent purchases using PayPal’s system. These is done solely to protect and warrant a save online experience. However, we will always work with you, if you should face any difficulties in handling the Manual. Please allow 24 hours due to the many different locations and the time difference, which might be between us.

Q: Do I really need to give you all my personal Data?

A: Actually not if you don’t want to. However, your email address MUST be correct. This is important in case you need our Support. If your email address is fictive or mistyped we can’t contact you in any way. We are clearly NOT selling our clients data, nor do we share them in any way.

Q: Do you accept Credit Cards?

A: Unfortunately NOT at this time. However, you can and should use PayPal in connection with your credit card. This way all your confident data stays with you, because PayPal does not pass this information to us at any time.

Q: Do you accept other forms of Payment?

A: We can accept only PayPal at the moment. It’s by far the safest online system there is right now.

Q: Is the Motorcycle Manual Download Store available 24/7?

A: Our Store is open 24/7 but because we are still humans, we have a normal working schedule, and also some off time during weekends. On top of that we are going to some Bike Events and are riding our Harleys. Usually an iPad is with us on the road, and we will try to get back to you as soon as possible. Please understand that there can be a bigger time difference between your location and ours, and we need to rest as well as you do.

Q: Can I get a discount?

A: We believe that our Manuals are well priced anyway. However, if you plan to purchase a bigger amount we can always chat about a small discount. We do have many Repair shop clients, and are prepared to setup an automatic discount of 10% for every purchase. Please understand that a minimum of US$ 200 needs to be purchased before we can do that. If your first order exceeds US$ 200 we are happy to refund 10% to you and directly set your account on the automatic discount.

 

NOTE: All of our Manuals have been tested, and do work 100%. If there is any other issue not covered by this little guide, please don’t hesitate to contact us, and within 24 hours we will get back to you, and work out any possible issue you might face. Please always let us know what system you are using, and also check your firewall or antivirus settings, which might cause the error.

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